5.00Ruby was Absolutely Amazing. Going into this process knowing absolutely nothing, she was perfect. She explained in detail what the whole process would look like and explain in detail what each step would entail. Ruby would get back with any questions within the hours. I wouldn't do to anyone else and wouldn't change one thing in our process.
5.00Ruby Santos was a pleasure to work with on many levels: most professional, very flexible, answered all my questions daily with kindness/patience, locked in a desirable interest rate and most importantly, closed the loan on time! The seller requested a 30 day closing date-I was very impressed on how Ruby expedited the process quickly and efficiently while simultaneously providing the confidence to help me stay at ease. She was truly wonderful and I plan to contact her again for future real estate transactions. I would recommend Ruby to my best friends and relative! Ruby Santos is a true professional; she is the BEST in the BUSINESS! She even attended the closing with a gift and handwritten thank you note! Classy!!!
5.00Ruby & Randell where great! The loan process was the easiest. They helped improve credit to get the best score and rate possible in a matter of days. I would strongly recommend using them to anyone I know
5.00Ruby and her team are organized, thorough , professionals, and problem solvers. I put my trust in her and she came through for us. She stands above the rest. I will definitely go back to her for my future mortgage needs.
johanna e farkas
5.00Responsive, helpful, and overall wonderful to work with. We were first-time home buyers and had a lot of questions, but Ruby was incredibly patient and informative. Highly recommended to anyone looking to buy a house!
5.00Ruby was great! She was very on top of everything. She was also very responsive, and always helpful with explaining everything throughout the whole process. I would not hesitate to recommend her to anyone else!
5.00Ruby was recommended to us as a lender by a good friend. My family and I had a very smooth mortgage experience thanks to her. She was extremely organized, detail oriented and thorough. She also knew a lot about VA loans which was a bonus since that was the route we were going. She was available at any point including weekends and evenings to talk and made sure to answer any questions we had with patience and kindness. I would highly recommend her!
5.00Ruby and her team worked tirelessly with my mother and I to close on the house we wanted. We had some bumps and bruises in the middle, but we came out victorious. I give Ruby and her team two thumbs up because they are tenacious and it worked out at the end. I already recommended a friend of mine to them because they proved themselves.
5.00Ruby is very knowledgeable and always very helpful. She explained the whole process so there where no surprises. Even if i thought it was a stupid question she is always there to help. Buying a house is a nervous time and helped feel confident that everything is going to be fine. And the process went as she said it would. Ruby is the best.
5.00Ruby was fantastic throughout the entire loan process. She is super knowledgeable and proactive when it comes to finding the best mortgage situation for you.
Customer Survey Reviews
I am highly recommending you (Ruby and Randell) to my realtor Lois Tetrault who represents Coldwell Banker in the Lincoln MA area.
Thank you for your excellent service.
I cannot speak too highly of Ruby, Randell and HarborOne!
Everything was absolutely seamless.
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See More TestimonialsI am highly recommending you (Ruby and Randell) to my realtor Lois Tetrault who represents Coldwell Banker in the Lincoln MA area. Thank you for your excellent service. I cannot speak too highly of Ruby, Randell and HarborOne! Everything was absolutely seamless.- JoEllen